Support
How can we help?
Write to support@fabledrift.com. We answer within two working days. Include your device model and the world you were reading if the question is about a story.
Contact
- Email: support@fabledrift.com
- Privacy questions and data requests: the same address, with "Privacy" in the subject line.
- Policies: Privacy Policy · Terms of Use
Common questions
The story will not continue. What should I check?
Writing a new scene needs an internet connection. If you are online and a scene still fails, close and reopen the story from the library; an unfinished scene is never charged. If the problem persists, email us with the world name and the approximate time.
I ran out of credits mid-story. Is the story lost?
No. A story is never left half-finished. You can continue with the Apprentice narrator, which is free every day, or ask for a free closing scene that brings the story to an ending. Finished stories stay on your shelf to re-read.
How do I delete my account?
Open Profile in the app and choose Delete account. Your stories, notes, credits and consent record are removed. Purchases are handled by Google Play and are not refunded by deleting the account.
How do I stop my story text being sent to the AI provider?
Open Profile and withdraw AI consent. The app can no longer write new scenes without it, but you can keep re-reading finished stories and export them.
Can I export my stories?
Yes. Open a finished story and choose Export. The story is shared as plain text through the system share sheet, with your own moves preserved.
A scene contained something that did not match the world's content rating.
Please tell us. Include the world name, the narrator and the time of the scene. Content levels are declared on each cover and we treat a scene that breaks that promise as a defect.
Deleting your account
Account deletion is built into the app and does not require contacting us: Profile → Delete account. Deletion is immediate and removes your profile, stories, scene archive, notes, credit balance and consent record. If you cannot open the app, email us from the address you signed up with (or describe the device if you used a guest account) and we will delete the data for you.